Shipping and Returns

• Products that can be returned:
• sunglasses
• frames (if ordered without lenses)
• contact lenses (colored, without power)
• Products that can be exchanged:
• sunglasses
• frames (if ordered without lenses)
• contact Lenses (colored, without power)
• contact Lenses (with power, both colored and transparent)
• all make-to-order glasses and lenses if the customer feels uncomfortable, has any problem in vision or any related issue
• Products that are non-returnable and non-exchangeable:
• all make-to-order glasses and lenses
• When products can be returned or exchanged:
• 15 days past purchase date
• In what condition can items be returned:
• lightly worn
• with tags still on
• original packaging
• original condition
• What products can be returned for:
• store credit valid for 1 year
• any product of equal value from the store
• What products can be exchanged for:
• a similar product
• any product of equal value from the store
• How to initiate a return or exchange:
• simply drop a WhatsApp message on +92 330 3939327 to initiate your claim with our customer service representative

Please note the following exceptions to our return and refund policy:

• All products that are purchased from clearance cannot be returned or exchanged

Additional Information:

• How long it takes to receive your refund, store credit, or replacement product
• within 7 days after the approval of claim
• claim normally takes 48 hours to process but can vary due to the courier timing 
• Any shipping fees the customer will need to pay
• Contact us at +92 330 3939327 for any further queries

Happy Shopping,

Team NainSukh