Privacy policy

Last updated: December 2025

NainSukh (“we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience. NainSukh is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any of the Services, you acknowledge that you have read, understood, and agreed to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Personal Information We Collect or Process

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. It does not include information that has been anonymized or de-identified.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

  • Contact details including name, billing address, shipping address, phone number, and email address

  • Financial information including payment card details, transaction details, payment confirmations, and other payment-related information (processed securely by third-party payment providers)

  • Account information including username, password, preferences, and settings

  • Transaction information including products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled

  • Communications including messages, emails, or inquiries sent to our customer support

  • Device information including IP address, browser type, device identifiers, and network information

  • Usage information including how and when you interact with our Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, or contact us

  • Automatically through your use of the Services, including via cookies and similar technologies

  • From service providers that support our operations

  • From marketing partners or third-party platforms where permitted by law

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Services

To process orders, verify payments, arrange shipping, manage returns or exchanges, maintain your account, personalize your experience, and improve our Services.

Marketing and Advertising

To send promotional communications and display relevant advertisements based on your interactions with our Services. You may opt out of marketing communications at any time.

Security and Fraud Prevention

To protect our customers, prevent fraudulent activity, and maintain a secure shopping environment.

Customer Support and Communication

To respond to inquiries, provide order updates, and maintain our relationship with you.

Legal and Compliance Purposes

To comply with legal obligations, respond to lawful requests, enforce our policies, and protect our rights and users.

Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

  • To Shopify, payment processors, logistics partners, and other service providers who support our operations

  • To marketing and advertising partners in accordance with their privacy policies

  • When you request or consent to such disclosure

  • To affiliates or within our corporate group

  • In connection with business transactions such as mergers or restructuring

  • To comply with legal obligations or protect rights, safety, and security

References to the “sale” or “sharing” of personal information apply only where defined under applicable international privacy laws and do not imply the commercial sale of customer data.

Relationship with Shopify

Our store is hosted on Shopify, which processes personal information to provide and improve its services. Your information may be stored or processed outside your country of residence.

To learn more about how Shopify uses personal information and to exercise privacy rights related to Shopify-processed data, please visit:
https://privacy.shopify.com/en

Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing any personal information.

Children’s Privacy

Our Services are not intended for use by children. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided personal information, please contact us to request deletion.

Security and Retention

We implement reasonable security measures to protect your personal information; however, no system is completely secure. We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction or deletion of personal information

  • Receive a copy of your personal information (data portability)

  • Opt out of targeted advertising where applicable

You may exercise your rights through Shopify’s Privacy Portal:
https://privacy.shopify.com/en

You may unsubscribe from marketing communications at any time; however, transactional communications related to your orders may still be sent.

We do not discriminate against users for exercising their privacy rights.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence. Where required, we rely on legally recognized safeguards to protect such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us:

Email: nainsukhonline@gmail.com
Address: Decent Towers, Suite 16, Mezzanine Floor, Block 15, Gulistan-e-Jauhar, Karachi, Pakistan

For applicable data protection laws, NainSukh is the data controller of your personal information.