Shipping and Returns
- Products that can be returned:
- sunglasses
- frames (if ordered without lenses)
- contact lenses (colored, without power)
- Products that can be exchanged:
- sunglasses
- frames (if ordered without lenses)
- contact Lenses (colored, without power)
- contact Lenses (with power, both colored and transparent)
- all make-to-order glasses and lenses if the customer feels uncomfortable, has any problem in vision or any related issue
- Products that are non-returnable and non-exchangeable:
- all make-to-order glasses and lenses
- When products can be returned or exchanged:
- 15 days past purchase date
- In what condition can items be returned:
- lightly worn
- with tags still on
- original packaging
- original condition
- What products can be returned for:
- refund in the form of online payment within 7 days after the approval of claim
- store credit valid for 1 year
- any product of equal value from the store
- What products can be exchanged for:
- a similar product
- any product of equal value from the store
- How to initiate a return or exchange:
- simply drop a WhatsApp message on +92 330 3939327 to initiate your claim with our customer service representative
Please note the following exceptions to our return and refund policy:
- All products that are purchased from clearance cannot be returned or exchanged
Additional Information:
- How long it takes to receive your refund, store credit, or replacement product
- within 7 days after the approval of claim
- claim normally takes 48 hours to process but can vary due to the courier timing
- Any shipping fees the customer will need to pay
- Contact us at +92 330 3939327 for any further queries
Happy Shopping,
Team NainSukh